Agenda and draft minutes

Housing Board - Wednesday, 12th June, 2024 6.00 pm

Venue: Council Chamber

Contact: Linda Coote 

Items
No. Item

1.

APOLOGIES FOR NON ATTENDANCE

Minutes:

There were none

2.

DECLARATIONS OF INTEREST

All members are required to disclose at this point in the meeting or as soon as possible thereafter, any disclosable pecuniary interest or personal interest in any item(s) being considered at this meeting.

Minutes:

There were none

3.

MINUTES OF THE PREVIOUS MEETING OF THE HOUSING BOARD HELD January 17 2024 pdf icon PDF 94 KB

Minutes:

RESOLVED: That the minutes of the meeting held on 17 January 2024 were signed as a true and correct record.

4.

DEPUTATIONS - STANDING ORDER 3.4

(NOTE: The Board is required to receive a deputation(s) on a matter which is before the meeting of the Board provided that notice of the intended deputation and its object shall have been received by the Borough Solicitor by 12 noon on Monday 10th June 2024. The total time for deputations in favour and against a proposal shall not exceed 10 minutes)

Minutes:

There were none

5.

PUBLIC QUESTIONS

(NOTE: The Board is required to allow a total of 15 minutes for questions from Members of the public on matters within the terms of reference of the Board provided that notice of such Question(s) shall have been submitted to the Borough Solicitor by 12 noon on Monday 10 June 2024)

Minutes:

There were none

6.

Update on Housing service Preparedness for Social Housing (Regulation) Act 2023 pdf icon PDF 375 KB

1)    To update on the legislative and regulatory changes that have been introduced following the publication of the Social Housing White Paper in 2020.

 

2)    To set out the actions taken by the Housing Service in response to legislative change.

 

3)    To notify that the Head of Housing, Housing Service, is nominated as the ‘responsible person’ who is the point of contact for the Regulator of Social Housing, and who ensures compliance with the social housing regulatory standards.

 

4)    To notify that the Property Services Manager is nominated as the designated employee to act as the lead for health and safety compliance in council-owned properties and buildings, working in partnership with the Corporate Health and Safety Manager. Ultimate responsibility for compliance lies with the Council.

 

 

Additional documents:

Minutes:

Consideration was given to a report by the Head of Housing advising Members of the legislative and regulatory changes that have been introduced following the publication of the Social Housing White Paper in 2000.

 

 

Members were advised that the introduction of the changes had created a lot of work for the department. Many policies were having to be refreshed, and the Complaints Policy update would be taken to the next P&O Board. They were advised that the senior managers already had the necessary qualifications, and would only require an update on a couple of modules. Apprenticeships were being considered for housing officers to assist with succession planning.

 

The Head of Housing agreed that it was not a White paper but an Act that had instigated the changes to legislation.

 

Members were advised that a grace period had been granted to Local Authorities with a deadline of the end of June to submit the Tenant Satisfaction Measures. They were advised that due to a lot of work already started, this deadline could be achieved. This also included the Tenant Perception Survey.

 

Members wished to acknowledge the work created by this legislation and thanked the Head of Housing and her team for working so hard to achieve what they had in a short time.

 

Following a question from a Member, the Head of Housing advised that the percentage of customer satisfaction regarding complaints, although appearing low, compared favourably with our neighbouring authorities and social housing providers. Once the new Complaints Policy had been confirmed by the P&O Board, all staff would receive training on the new processes and standards. New software would improve the capturing of Anti-Social Behaviour data.

 

Members were advised that as well as having to report performance, an improvement plan would need to be submitted to the Housing Ombudsman.

 

 

 

 

RESOLVED: That the Board noted the legislative and regulatory changes, and the actions taken by the Housing Service in response to these changes.

7.

ANY OTHER ITEMS

Minutes:

Following a question from a Member the Head of Housing Services agreed to share with the Board members information on vacant/void properties.

 

The Head of housing Services updated Board members on the status of the properties recently affected by fire